Standard delivery time is 1-2 weeks from the date of purchase.  If you order more than one item, your purchase may be split into separate parcels. Depending on Australia Post, delivery times may vary.

*Both gift cards and associate uniforms are not eligible and included in free shipping, regardless of the amount purchased.

Custom made products such as Bespoke Physie Dolls, Tutus and Headpieces will be shipped within 2-4 weeks from the order date. Associate uniforms will be dispatched 10 weeks after closing of ordering period. Any other items purchased within the same order will be withheld and dispatched at the same time as the custom made order.

We do not accept responsibility or liability for purchases which are lost in the post. If the you would like your item tracked, you must choose the ‘parcel post’ or ‘express post’ option. There is no tracking available for items sent via regular post. We advise you ensure that you shipping details are correct at the time of ordering. We do not accept liability if the you enter the incorrect address when ordering.

If you select the 'Authority to leave' option, your parcel will be left at the front door of the property or in a safe location if possible. No signature will be required. When this option is selected, the customer is assuming responsibility of the safe delivery of the parcel.

In the unlikely event that the you receive items that have been damaged in transit, you must contact us within 48 hours of receiving them so that we can organise a refund or an exchange.