Frequently Ask Questions
PERFORMANCE WEAR
Do you restock every style in every colour in every size?
No. Black leggings are the only item we guarantee to continually restock. Other colours and styles may be restocked depending on demand and availability.
Why is my size out of stock?
Our most popular sizes can sell out quickly. We restock based on demand, but we cannot guarantee that every style or colour will be restocked. Check our other colours and styles, as your size may be available in another option.
Will sold-out items be restocked?
Some sold-out items may be restocked depending on demand and availability. However, we cannot guarantee that every style or colour will return.
Can you tell me when more stock will arrive?
We regularly place stock orders, but production and delivery timeframes can vary so, unfortunately, arrival dates are not confirmed and can often change.
Can garment sizes vary?
Yes. Sizes may have a tolerance of +/- 1–2cm.
Can colours differ between garments?
Yes. Colours may vary by approximately +/- 2% between garments of the same colour.
Will shiny prints last forever?
No. Shiny prints may fade over time due to washing, perspiration and exposure to deodorants. Following the recommended garment care instructions will help maximise their lifespan.
SHIPPING
How long will my order take to arrive?
Orders are usually dispatched within 48 hours, excluding weekends and public holidays. Delivery times vary depending on your location and the shipping service selected at checkout. If your order is urgent, we recommend choosing Express Delivery.
I only received part of my order. Where is the rest?
Some items, like bows and merchandise, may be shipped separately via Australia Post from different states. These items should arrive within two weeks, so thank you for your patience while they make their way to you.
How can I track my order?
Once your order has been dispatched, you will receive an email from Australia Post with your tracking details so you can follow your parcel's journey. You can also download the Australia Post app for iOS or Android to easily track your parcels.
To help keep our prices as low as possible, a single bow or scrunchie may occasionally be sent in a stamped envelope outside of competition season. If this happens, tracking information will not be available.
I made two orders; can you ship them together and refund my shipping fee?
No. The shipping fee covers all costs associated with picking, packing and postage. To minimise postage costs, please place all your items in one order whenever possible.
ORDERING
How do I choose the correct size?
Please refer to our Size Guide, available on each product page. If you are between sizes or need advice, please contact us before placing your order.
Can I purchase gift cards?
Yes. Gift cards are available online and make the perfect gift for any Physie enthusiast. You will not receive a physical card. Instead, we will email you a unique code that can be used towards any future purchase.
Do you have a physical store so I can try on items or pick up my order?
No. The BJP Physie Shop is online only. Please use the Size Guide to help you choose the correct size.
Due to Work Health and Safety procedures, members of the general public are not permitted on the warehouse property to collect orders.
RETURNS & EXCHANGES
How long do I have to return an item?
To be eligible for a store credit, you must request a return by email within 7 days of receiving your goods.
What should I do if I receive a faulty item?
Please let us know immediately by email and we will advise you of the next steps. Faults must be reported within 48 hours of receiving your item to be eligible for a replacement or refund.
How do I make a return?
Please fill in the ‘Want to make a return? ’form which can be found on our contact us page or click here. This provides us with all the information we need to process your request as quickly as possible.
I live near the warehouse; can I drop my return off?
No, sorry. Due to Work Health and Safety procedures, members of the general public are not permitted on the property.
Who pays for return postage?
Customers are responsible for the cost of return postage for all change-of-mind purchases.
Can I get my exchange fast-tracked in an emergency?
No. Our returns process takes time and cannot be expedited due to personal circumstances.
When will I receive my store credit?
Once your return has been received and approved, your store credit will be issued by email. Please allow 5–10 business days for processing after we receive your return. A $1.80 processing fee will be deducted from each store credit.
What items are not eligible for a return?
The following items are not eligible for change-of-mind returns or exchanges (unless we send you an incorrect item):
- Sale items purchased at a reduced price
- Bespoke Physie Dolls and Tutus, as these are custom-made to order
- Hosiery/footless tights, unless they are in their original unopened packaging for hygiene reasons
- Hold Up Body Adhesive, for hygiene reasons
- Associate Uniform garments
- Nationals/Sydney Opera House Singlets
- Competition resources
CONTACTING US
How do I contact the shop if I have a question, or wish to make a return?
Our customer service team is available 9:00 am–4:30
pm, Monday to Friday.
All enquiries are handled by email so that nothing is missed.
Please use the forms available on the contact us page. These will prompt you to provide all the necessary information so we can assist as quickly as possible. You can also include photos and links if relevant.
How long will it take to get a response once I have contacted the shop?
We will get back to you as soon as we can, usually within 2 business days. Please note that weekends and public holidays are excluded as the shop is closed.
POLICIES
Where can I find information on how to care for my garments?
Please refer to the Garment Care Guide in the catalogue. Following the recommended care instructions will help maximise the life of your garments and preserve colours and prints.
Where can I find the full Shipping & Returns Policy?
Where can I find the extended BJP Physie Shop T&C’s?
What are the Purchase Terms and Conditions?
The Purchase Term and Conditions are a summary of our policies. By ticking the box during the checkout process you are agreeing that you have read and accept these conditions. Please ensure you read these on every purchase as they may be updated as necessary.
What if I have more questions?
Please use the 'Got a question?' form found on our contact page and we’ll be happy to help!