FAQ's
PERFORMANCE WEAR
Do you restock every style in every colour in every size?
No. Black leggings are the only item we guarantee to continually restock. Other colours and styles may return depending on demand and availability.
Why is my size out of stock?
Our most popular sizes can sell out quickly. We restock selected items based on demand, but not every style or colour will be restocked. Check other colours and styles as your size may be available.
Will sold-out items be restocked?
Some sold-out items may be restocked depending on demand and availability. However, we cannot guarantee that every style, colour or size will return.
Can you tell me when more stock will arrive?
We regularly place new stock orders and restock popular items; however, delivery time frames can vary and we don’t always have a confirmed arrival date. As soon as new stock arrives, we’ll update the BJP Physie Shop and make the items available to purchase.
Can garment sizes vary?
Yes. Sizes may have a tolerance of +/- 1–2cm.
Can colours differ between garments?
Yes. Colours may vary by approximately +/- 2% between garments of the same colour.
Will shiny prints last forever?
No. Shiny prints may fade over time due to washing, sweat or exposure to deodorants.
SHIPPING
How long will my order take to arrive?
Your order will typically be sent within 48hrs, excluding weekends and public holidays. Delivery times vary depending on your location and the shipping service selected at checkout. Ensure you select Express Delivery if it is urgent.
I only received part of my order. Where is the rest?
Some items, such as bows or merchandise, are shipped separately via AusPost from different states/locations. These should arrive within 2 weeks - thanks for your patience while they make their way to you! Please seethe next question‘ How can I track my order?’ for further details.
How can I track my order?
Once your order has been dispatched, you’ll receive an email from Auspost with your tracking details so you can follow your parcel’s journey. You can also easily track your parcels by downloading the Australia Post app, available on iOS and Android. To help keep our prices as low as possible, a single bow or scrunchie may be sent in a stamped envelope (outside of competition season). If this happens, you will not receive tracking information.
I made two orders; can you ship them together and refund my shipping fee?
No. The shipping fee applied covers all fees including picking and packaging, as well postage. Each order, regardless of if they are merged, still has these fees which need to be covered. We suggest you order all items within the one order.
ORDERING
How do I choose the correct size?
Please refer to our Size Guide available on each product page. If you're between sizes or need additional advice, feel free to contact us before placing your order.
Can I purchase gift cards?
Yes. Gift cards are available to purchase online and make the perfect gift for any physie enthusiast.
You will be purchasing an e-gift card and will receive an email containing a unique code which can be used during any future purchase. You will not receive a physical card.
Do you have a physical store so I can try on items or pick up my order?
No. We are an online shop only. Please refer to our size guide to make your size selection. Due to Work Health and Safety procedures, members of the general public are not permitted on the warehouse property to pick up an order.
RETURNS & EXCHANGES
How long do I have to return an item?
All returns must be requested via e-mail within 7 days of receiving your goods to be eligible for a store credit. Please use the 'Want to make a return? form found on our contact us page or click here.
What should I do if I receive a faulty item?
Let us know immediately by email and we will let you know what to do. Faults must be reported within 48 hours of receiving your item to be eligible for a replacement or refund.
How do I make a return?
Please fill in the ‘Want to make a return? ’form which can be found on our contact us page or click here. This will ensure you provide us with all relevant information that is needed to make a return and ensure the request is processed as quickly as possible.
I live near the warehouse; can I drop my return off?
No. Due to Work Health and Safety procedures, members of the general public are not permitted on the property.
Who pays for return postage?
Customers are responsible for the cost of return postage unless we have sent an incorrect or faulty item.
Can I get my exchange fast-tracked in an emergency?
No. The returns process takes time and cannot be expedited due to personal circumstances. However, you can request and pay for express post if you wish.
When will I receive my store credit?
Once your return has been received and approved, your store credit will be issued via email. Please allow up to 5-10 business days for processing after we receive your return.$1.80 will be deducted from each store credit due to our restocking fee.
What items are not eligible for a return?
- All sale items which are sold at a reduced price.
- Bespoke Physie Dolls and Tutus as they are custom made original products.
- Hosiery/footless tights can only be returned if they are in their original unopened packaging due to health and hygiene reasons.
- Hold Up Body Adhesive will not be accepted for change-of-mind exchanges or returns. due to health and hygiene reasons.
- All Associate Uniform garments.
- Nationals/Sydney Opera House Singlets
- All Competition resources
CONTACTING US
How do I contact the shop if I have a question, or wish to make a return?
Our customer service is open between 9am – 4:30 pm Monday to Friday.
All contact is via email so nothing is missed and you/we can include pictures and links if need be.
Please use the forms available on the contact us page. These will prompt you to provide all the necessary information so we can assist as quickly as possible.
How long will it take to get a response once I have contacted the shop?
We’ll get back to you as soon as we can, usually within 48 hours. Please note that response times exclude weekends and public holidays.
POLICIES
Where can I find information on how to care for my garments?
Where can I find the full Shipping & Returns Policy?
Where can I find the extended BJP Physie Shop T&C’s?
What if I have more questions?
Please use the 'Got a question?' form found on our contact page or click here.