Shipping and Returns

Shipping

When can I get my items?

Our mission is to post your item as quickly as possible!  Items will be shipped within 24hrs of purchases made during our business days and the following Monday for purchases made Fri-Sun.  Please allow is 1-2 weeks from the date of purchase. Depending on Australia Post and/or courier, delivery times may vary. Delivery times in some areas may be impacted by COVID, which may be beyond our control.

 

Can I get tracking or express post?

We do not accept responsibility or liability for purchases which are lost in the post. Your order may be fulfilled via Australia Post or a courier of our choice. Items within you order may be fulfilled separately. You will be provided a tracking number. When making a purchase of under $10 you will be provided with a cheaper shipping option that does not include tracking. Please ensure your shipping details are correct at the time of ordering. We do not accept liability if you enter the incorrect address when ordering. We do not have Express Shipping available at this time.

 

What if goods are damaged?

In the unlikely event that you receive items that have been damaged in transit, please contact us within 48 hours of receiving them so that we can organise a refund or an exchange for you.

 

Exchanges and returns

 Can I exchange my items?

For change-of-mind purchases or if you are unhappy with the colour, size or style of the item you received you can exchange your items for equivalent items that are available for sale on our website. We cannot guarantee supply of any particular stock item. Stock is available until sold out.

All goods returned must be unworn, undamaged, unused (free from wear, stains, odours or any condition that would prevent the item form being sold as new). If your return is soiled with make up or marked in any other way, it will not be accepted for return. 

 If making an exchange, you must return the original items at your expense within 7 days from the date you received them. Contact us via email before returning the item. They must be returned by Auspost Parcel Post or Express Post (to enable tracking), unused, with original packaging and tags in place. Once we receive your items and accept them for return, we will issue you with a store credit for the items purchase price. Store credits must be used within 3 months. You will be able to use this store credit to re-purchase the colour/size you need.

 

Can I get a refund?

We do not offer refunds unless items are faulty or damaged upon receipt. All items are thoroughly inspected before being sent to ensure a high level of quality. In the unlikely event that your items are faulty please contact us within 48 hours of receiving them to discuss the issue. If a refund is offered, it will be via the same payment method as the original purchase. Refunds are not available for digital downloads. We do not offer refunds for change-of-mind purchases or if you are unhappy with the colour, size or style of the item you received. Refunds are not available for gift cards.